Support

Enterprise Priority Support, also referred to as simply “EP,” is a premium support service provided directly by Autodesk and is available to Customer as part of your Enterprise Business Agreement. It can help you achieve operational excellence through a dedicated global team.

EP benefits extend into the following areas:

Communities of Practice

Your EP team can facilitate sharing with other Customer teams by leveraging Communities of Practice to share design technology needs and best practices. Communities of practice allow you to:

Partner with Autodesk specialists for regular meetings to drive toward shared objectives
Work together and track progress toward shared objectives
Targeted training, product overviews, roadmap sessions

EP Events

As an Autodesk Enterprise Priority customer, you have access to exclusive meetings with Autodesk product teams and thought leaders, as well as to exclusive content and Webcasts meant to help you make better use of your Autodesk products, avoid common issues and improve your workflow.

Check out the event calendar and register for upcoming exclusive events!

Operational Assessment

EP can help organizations assess their operating environments to identify where improvements might be made to make sure technology is running at peak performance and avoid issues before they occur.

Product Support

As an EP customer, Customer has access to a common platform for all Customer Autodesk users to answer your technology questions and provide support as needed. Access Autodesk discussion forums easily thru your Technical Practice Network (TPN). This portal allows you to submit cases directly to Autodesk.